* Customisable Cues: Add up to 9 personalized cues on your profile page to effortlessly track claims and tasks.

* New features for Complaint solutions and preventive measures: Easily register solutions and preventive actions taken for each complaint.

* New features for Complaint Root causes and Fault codes: Easily register Fault codes and root causes for each product within a complaint.

* Rich Text Capabilities: Utilize full HTML text formatting to provide detailed explanations of claims.

* Seamless Service Management Integration:  All service management functionalities are now fully integrated into complaints.

* Advanced Document Search: Quickly find customer documents by searching based on the product or services sold.

* Upgrade interaction Features: Improved capabilities for logging work done within standard interactions..

* New & Intuitive Menu structure: Optimized for BC V25, featuring a new document factbox and a streamlined navigation menu.

* Task List Wizard: Stay on top of complaint tasks with a new to-do list and step-by-step wizard to ensure all necessary actions are completed.

* Enhanced Customer service Tools: Register responses, take photos, and attach documents to provide better service and resolution.

* Fix on line amounts cost section for G/L Account and Resource

* Improved tooltips and translation

* Fix on reload description text while scrolling

* Extra contact information on complaint card

* Improvement on email scenario creation

* New email functionality to create email scenarios for registering and closing complaints, sending internal tasks and change in level of gravity

* Update on captions, tooltips, and translation

* Fix on default complaint handler

* Fix on selecting resource on cost lines complaint card

* Added functionality to create a sales or purchase invoice directly from the complaint card

* Fix on cost amount calculation

* Added "Closed on" date on complaint header