complaints

Powerblox App

Complaint Management

Register and follow-up your Complaints and Non-Conformities in Business Central.

This Powerblox lets you manage your Complaints and Non-Conformities in Business Central. Per complaint or non-conformity you can define the type (product quality, billing, shipping, …), the status (open, solved, closed, …) etc. You can add comments, link documents and assign a responsible person in your organisation. You can define a priority level (level of gravity) and assign tasks to your employees. The Powerblox Complaints Management can also be linked to Powerblox Quality Tests.

Key Features

  • Registration of complaints from customers, vendors and internal personnel
  • Send actions to other Business Central users
  • Define workflow to handle the complaint according to different complaint types.
  • Registration of all actions, reports … related to the complaints
  • Automatically block invoice reminders
  • Clear history for reporting purposes
  • Register detailed complaint information per item
  • Automatic document creation linked to complaint (credit memo, …)
complaints-1-complaint-types

Define complaint types

You can create your own complaint types (product quality, billing, delivery, service, …).

complaints-2-default-status

Define Claim Steps

For each complaint type, you can define different status steps in line with your internal workflow.

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Easy registration of complaints

The claim card contains all information about the claim: type, reason, priority, and a title with description. You can link the claim to a contact (customer, vendor) and to a document (order, invoice, …). You can also keep track of the status and assign a responsible employee. Finally, you can link documents and block them.

complaints-4-interactions

Log interactions

Log all interactions with the complaint contact. Choose the type of communication (email, letter, …) and link this to a default template if needed.

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FAQ FOR THIS APP

In what languages is this App available?

The App is available in the following languages: Dutch (NLB), English (ENU), and French (FRB)

For which countries is this App available?

This App is available in all countries.

Can I only use it for cloud-based implementations?

No, you can also use Powerblox on-premise, but that would require custom services from us.

What's the technical info for this Powerbkox?

Object range from 52157623 until 52157722

Where can I reach support?

You can reach us by submitting a request via this link.

Can I get a free trial?

Yes, you can ask for a free trial of one month.

What is my commitment when I choose for a free trial?

There is no further commitment, and your free trial will not be upgraded automatically. 

Is my credit card required for a free trial?

No. Your credit card info is not required for a free trial

Will I enjoy support during my free trial?

Yes. You will get free access to our knowledge base and enjoy the same service as paying customers.

Can I talk to an expert for advice during my free trial?

Yes. You can book a session with an expert via our website.

What type of businesses is likely to benefit?

Wholesale companies & retail companies. But also other types of companies with a larger number of suppliers and items. 

Is this a Powerblox for a specific sector?

No, it can be used for many different sectors.

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