Powerblox App

Complaint Management

Register and follow-up your Complaints and Non-Conformities in Business Central.

This Powerblox lets you manage your Complaints and Non-Conformities in Business Central. Per complaint or non-conformity you can define the type (product quality, billing, shipping, …), the status (open, solved, closed, …) etc. You can add comments, link documents and assign a responsible person in your organisation. You can define a priority level (level of gravity) and assign tasks to your employees. The Powerblox Complaints Management can also be linked to Powerblox Quality Tests.

Key Features

  • Registration of complaints from customers, vendors and internal personnel
  • Send actions to other Business Central users
  • Define workflow to handle the complaint according to different complaint types.
  • Registration of all actions, reports … related to the complaints
  • Automatically block invoice reminders
  • Clear history for reporting purposes
  • Register detailed complaint information per item
  • Automatic document creation linked to complaint (credit memo, …)

Define complaint types

You can create your own complaint types (product quality, billing, delivery, service, …).


Define Claim Steps

For each complaint type, you can define different status steps in line with your internal workflow.


Easy registration of complaints

The claim card contains all information about the claim: type, reason, priority, and a title with description. You can link the claim to a contact (customer, vendor) and to a document (order, invoice, …). You can also keep track of the status and assign a responsible employee. Finally, you can link documents and block them.


Log interactions

Log all interactions with the complaint contact. Choose the type of communication (email, letter, …) and link this to a default template if needed.

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In what languages is this App available?

The App is available in the following languages: Dutch (NLB), English (ENU), and French (FRB)

For which countries is this App available?

This App is available in all countries.

Can I only use it for cloud-based implementations?

No, you can also use Powerblox on-premise, but that would require custom services from us.

What's the technical info for this Powerbkox?

Object range from 52157623 until 52157722

Where can I reach support?

You can reach us by submitting a request via this link.

Can I get a free trial?

Yes, you can ask for a free trial of one month.

What is my commitment when I choose for a free trial?

There is no further commitment, and your free trial will not be upgraded automatically. 

Is my credit card required for a free trial?

No. Your credit card info is not required for a free trial

Will I enjoy support during my free trial?

Yes. You will get free access to our knowledge base and enjoy the same service as paying customers.

Can I talk to an expert for advice during my free trial?

Yes. You can book a session with an expert via our website.

What type of businesses is likely to benefit?

Wholesale companies & retail companies. But also other types of companies with a larger number of suppliers and items. 

Is this a Powerblox for a specific sector?

No, it can be used for many different sectors.

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