complaints

Powerblox App

Complaint Management

Effortlessly manage and process customer and vendor complaints with Powerblox Complaint Management. Configure complaint types, track expenses and related documents, streamline approvals, and collaborate seamlessly to resolve issues.

Unlock efficient complaints management in Business Central. Easily categorize types, monitor statuses, track expenses, generate returns or credit memos, and streamline tasks. Prioritize and assign responsibilities effortlessly. Plus, consolidate multiple customer complaints into vendor complaints. Seamlessly integrate with Powerblox Quality Control for comprehensive quality management.

Key Features

  • Register complaints from customers, vendors, and internal personnel
  • Assign tasks to Business Central users for streamlined resolution
  • Customize workflows for various complaint types
  • Automatically block invoice reminders to avoid errors
  • Maintain a clear history for efficient reporting
  • Capture detailed complaint information per item
  • Automate document creation linked to complaints (e.g., credit memos, returns)
  • Consolidate multiple complaints into a single main complaint
  • Conveniently access related documents directly from the complaint interface.
complaints-1-complaint-types

Complaint Types

In the default Complaint type setup, create unique types with codes and descriptions. Assign entity types, responsible users, and gravity levels for streamlined complaint management.

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Claim Steps

Customize Complaint Statuses: Tailor stages for each complaint type, set codes, and descriptions. Control the order, including 'New,' 'Registered,' 'Solved, 'Manual', and 'Closed.' Configure the steps with durations as needed. Streamline notifications for efficient management.

Complaint Card

Registration of Complaints

The claim card is a comprehensive repository of claim details, encompassing type, reason, priority, and descriptive title. It facilitates linking claims to contacts (customers, vendors) and documents (orders, invoices, etc.), tracking statuses, and assigning responsible employees. Streamline processes by generating return orders or credit memos directly from the card. Additionally, you can easily link, and if necessary, block associated documents for efficient management.

Link Complaints

Link Complaints

Effortlessly streamline and consolidate multiple complaints into a single, organized main complaint for efficient resolution.

SPOTLIGHT SERIES

Release notes

Stay up to date with the latest features, improvements, and bug fixes for this Powerblox.

View all release notes

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FAQ FOR THIS APP

In what languages is this App available?

The App is available in the following languages: Dutch (NLB), English (ENU), and French (FRB)

For which countries is this App available?

This App is available in all countries.

Can I only use it for cloud-based implementations?

No, you can also use Powerblox on-premise, but that would require custom services from us.

What's the technical info for this Powerbkox?

Object range from 52157623 until 52157722

Where can I reach support?

You can reach us by submitting a request via this link.

Can I get a free trial?

Yes, you can ask for a free trial of one month.

What is my commitment when I choose for a free trial?

There is no further commitment, and your free trial will not be upgraded automatically. 

Is my credit card required for a free trial?

No. Your credit card info is not required for a free trial

Will I enjoy support during my free trial?

Yes. You will get free access to our knowledge base and enjoy the same service as paying customers.

Can I talk to an expert for advice during my free trial?

Yes. You can book a session with an expert via our website.

What type of businesses is likely to benefit?

Wholesale companies & retail companies. But also other types of companies with a larger number of suppliers and items. 

Is this a Powerblox for a specific sector?

No, it can be used for many different sectors.

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